Refund policy

Return Policy – Highway Trailer Co.

At Highway Trailer Co., we want you to be fully satisfied with your purchase. If you need to return an item, please review the policy below.

Eligibility for Returns

• Items must be returned within 30 days of the original purchase date.

• No returns are accepted on electrical or hydraulic parts. However, if you experience any issues with one of our products, we want to hear from you. Please contact us at Orders@HighwayTrailerCo.com or call (936) 900-0386.

  All products are covered by the manufacturer’s warranty, and we are committed to helping in any way we can to resolve your issue.

• All returned parts must be in new, unused condition, and in their original packaging.
• Any items that show signs of installation, wear, or damage will not be eligible for a refund.

Return Process

• To initiate a return, please contact our customer support team with your order number and reason for return.
• Once your return is approved, you will receive instructions on where to send the item.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds

• We will refund the parts full cost and taxes as soon as the customer ships the part back in good unused condition.
• Refunds will be issued to the original payment method.
• Please allow 5–10 business days after we receive the returned item for the refund to be processed.

Non-Returnable Items

• Custom or special-order parts
• Installed or used parts
• Clearance or final sale items

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 5 days of delivery. We will work quickly to resolve the issue at no additional cost to you.